Last Updated: 26 January 2026
Privacy Policy for New Braunfels City Locksmith
This Privacy Policy describes how New Braunfels City Locksmith ("we," "us," or "our") collects, uses, and discloses information about you when you visit our website, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information with care and transparency.
New Braunfels City Locksmith is a locksmith business based in New Braunfels, TX, USA.
1. Information We Collect
We collect various types of information to provide our locksmith services effectively, communicate with you, and improve our operations.
a. Personal Information You Provide Voluntarily
When you interact with New Braunfels City Locksmith, you may provide us with personal information, including:
* Contact Information: Your name, email address, phone number, and physical address. This is typically collected when you fill out a contact form on our website, call us for service, or email us directly. * Service Request Details: Information related to the locksmith service you require, such as the type of lock, location of the service, vehicle make and model (for automotive locksmith services), and descriptions of your security concerns. * Payment Information: If you make a payment for our services, we collect payment details such as credit card numbers, billing address, and transaction history. Please note that full payment card details are generally processed by secure third-party payment processors and are not stored directly on our servers. * Communication Records: Any information you provide when communicating with us via phone calls, emails, or our website's contact forms.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
* Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and understand how visitors interact with our content. (See Section 7 for more details.)
2. How We Use Your Information
New Braunfels City Locksmith uses the information we collect for various purposes, primarily to provide our locksmith services and improve your experience:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, perform requested services (e.g., lock repair, rekeying, installation, emergency lockouts), and fulfill our contractual obligations. * To Communicate with You: To respond to your inquiries, provide quotes, send service confirmations, updates regarding your service, invoices, and follow-up communications. * To Process Payments: To process transactions for services rendered, manage billing, and maintain financial records. * For Customer Support: To assist you with any questions, concerns, or issues you may have regarding our services. * To Improve Our Services: To understand how our website is used, identify areas for improvement, and develop new services that meet our customers' needs. This includes analyzing website traffic and user behavior. * For Legal and Security Purposes: To comply with applicable laws, regulations, and legal processes; to protect the rights, property, or safety of New Braunfels City Locksmith, our customers, or others; and to detect, prevent, or address fraud, security, or technical issues.
3. How We Share Your Information
New Braunfels City Locksmith does not sell your personal information to third parties. We may share your information in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, analytics, customer relationship management (CRM) software, and dispatching services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to protect the rights, property, or safety of New Braunfels City Locksmith, our customers, or the public, or to enforce our policies. * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving New Braunfels City Locksmith, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
New Braunfels City Locksmith is committed to protecting the security of your personal information. We implement a variety of security measures to maintain the safety of your data, including:
* Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our website, protecting information like contact details submitted through forms. * Access Controls: Access to personal information is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations. * Secure Storage: We use secure storage practices for both digital and, where applicable, physical records, adhering to industry best practices. * Third-Party Security: We choose third-party service providers who also demonstrate a commitment to data security and compliance with relevant standards (e.g., PCI DSS for payment processors).
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
New Braunfels City Locksmith utilizes third-party services to support our operations:
* Google Analytics: We use Google Analytics to collect information about how visitors use our website. This service collects anonymous data such as IP addresses, pages visited, and time spent on our site. This information helps us understand website traffic and improve our website's content and functionality. You can learn more about Google Analytics' privacy practices and how to opt-out at the Google Analytics Opt-out Browser Add-on page. * Payment Processors: For secure payment processing, we partner with reputable third-party payment gateways (e.g., Square, Stripe). When you make a payment, your financial information is collected and processed directly by these providers, who are PCI DSS compliant. New Braunfels City Locksmith does not store sensitive credit card information on its servers.
6. Cookies and Tracking Technologies
New Braunfels City Locksmith uses cookies and similar tracking technologies (like web beacons and pixels) on our website.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. * How We Use Cookies: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., remembering your preferences for a single session). * Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Your Privacy Rights Under US State Laws
New Braunfels City Locksmith respects your privacy rights. Depending on your state of residence, you may have specific rights concerning your personal information, including those under laws like the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA).
These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting or selling (if applicable) it, and the categories of third parties with whom it was shared. * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we hold about you. * Right to Delete/Erase: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with a legal obligation). * Right to Opt-Out of Sale/Sharing: While New Braunfels City Locksmith does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by applicable state laws, which may include sharing for cross-context behavioral advertising). * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
How to Exercise Your Rights: To exercise any of these rights, please contact us at info@newbraunfelscitylocksmith.com. We may require you to verify your identity before processing your request to protect your privacy and security. We will respond to your request in accordance with applicable law.
8. Data Retention
New Braunfels City Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain personal information for: * Service Records: Information related to completed locksmith services and invoices will be kept for a period consistent with our accounting and legal obligations, typically 7 years. * Contact Information: If you have interacted with us but not become a client, we may retain your contact information for a shorter period, unless you request its deletion sooner. * Website Analytics Data: Anonymous data collected via Google Analytics may be retained according to Google's data retention policies.
When your personal information is no longer needed, we will securely dispose of it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. New Braunfels City Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe we might have any information from or about a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
New Braunfels City Locksmith reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
New Braunfels City Locksmith Email: info@newbraunfelscitylocksmith.com Address: 750 Landa St, New Braunfels, TX 78130
